Privacy Policy

Last updated: 19 August 2026

Information We Collect

When you submit enquiries through our website, we collect the following personal information:

• Full name
• Email address
• Service selection details
• Any additional information you provide in message fields

How We Use Your Information

We use the information you provide for the following purposes:

• Responding to your property consultation enquiries
• Providing the services you have requested
• Communicating about property availability and market updates
• Maintaining records of client interactions for service quality purposes

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: to provide the services you have requested
• Legitimate interests: to maintain business records and improve our services
• Consent: where you have explicitly agreed to receive communications

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of our business relationship plus a period required for legal and accounting purposes.

Enquiry data is generally retained for three years from the date of last contact, unless you request earlier deletion or legal obligations require longer retention.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

• Property owners or managers when coordinating viewings or lease negotiations on your behalf
• Professional advisors such as legal representatives when necessary for service provision
• Service providers who assist with business operations, under strict confidentiality agreements

Your Rights

Under UK data protection law, you have the following rights:

• Right to access: request copies of your personal data
• Right to rectification: request correction of inaccurate information
• Right to erasure: request deletion of your data under certain circumstances
• Right to restrict processing: request limitation of how we use your data
• Right to data portability: request transfer of your data to another organisation
• Right to object: object to processing based on legitimate interests

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access controls.

Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies or analytics tools that collect personal data. For more information, please refer to our Cookies Policy.

Contact for Privacy Matters

For questions about this privacy policy or to exercise your data protection rights, please contact us at:

[email protected]

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.